Terms And Conditions,Terms Of Service And Privacy Policy

1.For Individual Clients:

  • The clients using our services apart from Buddy UP are bound to the following terms and condition.
  • Taking out travel insurance is highly recommended before you come to Japan. We cannot be liable for any damages during your tour, which may arise from causes beyond our control.
  • The clients are required to make the payment to the company to confirm the booking.
  • The Clients are to pay the charges for the transportation, meal and any charges to enter the specific place for themselves as well as the guides.
  • In case of an appointment with a guide the clients are to pay at least 1500JPY or a payment of kindness for the meal of the guide.
  • In case the guide cancels on you at the last minute due to an unexpected reason, you can then decide on cancelling or going along with another guide we provide.
  • All the information you provide will be saved in our database  and will not be reveled. Unless there is case of act of violation of any Japanese laws.
  • To complete and confirm the appointment the client is required to make the payment.

2.For The Guides

  •  Every travel guide registered are bound to following terms.
  • By letting us post your details on website you are bound to all of our current and any future terms and conditions mentioned here.Please know that if there are any changes made in section you will be notified.
  •  Every guide should fulfill their duties once they confirm an appointment
    with the clients.
  •  In every payment made by the client, TravlBuddy will be credited with 15%
    of the payment made by the clients to the guides.
  •  Guides are required to inform us when they are not working and if they are
  • The payment will be made to a certain guide only if that certain guide was
    chosen by the client and the  guide completed his appointment with them.
  • If the client were to choose a service from “experience the culture ” or
    Package Tour, then you shall be bound to act accordingly and complete the task involved in the category.
  • If by some reason you won’t be able make it to the appointment you are
    required to inform us 24hrs before or in some unforeseen circumstances an hour before.
  • In case of any tour booking the company is not liable for the payment of
    your meal or transportation.

3.For Buddy Up Users

  • The service TravlBuddy provides to you is subject to the following Terms of Service(“TOS”), which may be updated without notice at any time. By using the TravlBuddy website (“Website”) and the TravlBuddy services (“Service”), you agree to and abide by all terms and conditions of the “TOS”. You also acknowledge that you have read and reviewed the safety guidelines.Member Conduct You are responsible for any activity that occurs under your username.You are responsible for the confidentiality of your password.You may not harass, threaten, impersonate or intimidate other TravlBuddy users.You may not upload, post, email, or transmit any content that you do not have the right or permission to do so.You are solely responsible for the content, and information that you transmit on TravlBuddy. You are not allowed to collect or store personal information about other users.You are not allowed to transmit any worms, trojans, or viruses.You are not allowed to transmit any unwanted messages to any TravlBuddy members.You are not allowed to post or transmit any content that is obscene, vulgar, libelous,defamatory, harmful, or hateful.You are not allowed to transmit or upload any form of unsolicited or unauthorized advertising.You are not allowed to use the Service or Website for any illegal or unauthorized purposes. International users agree to comply with their respective local laws regarding online conduct and acceptable content. TravlBuddy is a family friendly site and any adult Content will be removed.Please also review our TravlBuddy Community Guidelines.Violation of any of these terms may result in the termination of your account. Conditions We reserve the right to terminate your Service without notice at any time for any reason. You must be eighteen (18) years or older to register as a member of TravlBuddy or use the TravlBuddy web site.Our Buddy UP Service is a Venue. Our Buddy UP Service does not include the introduction of users to one another. Our Buddy UP Service is merely a venue for users to learn about one another. We are not involved in the actual contact between users. As a result, we have no control over the conduct of our users or the truth or accuracy of the information that users post on the Website.
    Because we do not control interactions among between members and other persons or companies, and because we cannot guarantee the true identity, age, nationality of  Service users, and because we have very limited control, if any, over the quality,safety, morality, legality, truthfulness or accuracy of various aspects of the Service you agree that you bear all risk and you agree to release us (and our officers,directors, shareholders, agents, employees, affiliates, subsidiaries, and third party partners) from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, now and in the future, arising out of or in any way connected with your use of the Service, your Third Party Transactions, and/or our resolution of any disputes among users. You further waive any and all rights and benefits otherwise conferred by any statutory or non-statutory law of any jurisdiction that would purport to limit the scope of a release or waiver. TravlBuddy reserves the right to modify or terminate the Service at any time for any reason without notice. TravlBuddy is for personal use. Professional or commercial use of TravlBuddy is prohibited.TravlBuddy reserves the right to refuse service to anyone at any time.You agree that TravlBuddy has no responsibility or liability for the deletion or storage loss of photos, journal entries, forums posts, reviews, messages, comments,or user submitted material (“Content”).Third-parties may license Content and Data posted on TravlBuddy.com Website via RSS feeds. These licenses may be revoked at any time at the sole discretion of TravlBuddy. By posting Content and/or Data to any part of the Travlbuddy.com Website, you automatically grant, and you represent and warrant that you have the right to grant,to TravlBuddy  an irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, unrestricted, worldwide license to use, copy, perform, display,reformat, translate, distribute and otherwise utilize such Content and/or Data and to prepare derivative works of, or incorporate into other works, such Content and/or Data, and to grant and authorize sub licenses of the Content and/or Data solely on and through the TravBuddy Service and TravlBuddy partner websites. Disclaimers The Service maybe be temporarily unavailable at any time for maintenance or other reasons.TravlBuddy is not responsible for any loss or damage, including but not limited to personal injury or death, resulting from the use of the Website, Content, or Service. TravlBuddy is not responsible for the conduct of Members or visitors to the site,either online or offline. TravlBuddy takes no responsibility and assumes no liability for any Content posted,stored or uploaded by you or any third party, or for any loss or damage thereto, nor is TravlBuddy liable for any mistakes, defamation, slander, libel, omissions,falsehoods, obscenity, pornography or profanity you may encounter. As a provider of interactive services, TravlBuddy is not liable for any statements, representations
    or Content provided by its users in any public forum, personal home page, review,blog or other interactive area. TravlBuddy is not responsible for the content, accuracy, or opinions expressed in linked websites outgoing from the Website or in user created Content.Inclusion of any linked websites on TravlBuddy does not imply approval or endorsement by TravlBuddy.TravBuddy does not guarantee the accuracy, credibility, or quality of any Content posted on the Website.Opinions or ideas expressed in user created Content do not necessarily reflect the ideas or opinions of TravlBuddy. TravlBuddy does not permit copyright infringing activities and will remove user submitted Content if properly notified that such Content infringes on another’ sintellectual property rights. Indemnify You agree to indemnify and hold TravlBuddy, its subsidiaries, affiliates, officers,agents, partners, and its employees harmless from any claim, loss, liability, ordemand, including any reasonable attorney’s fees made by any third party due to or arising out of your Content that you have transmitted or uploaded to TravlBuddy, or through use of the Service, your violation of the TOS, or your violation of any rights of another user.Privacy Policy Information obtained by TravlBuddy TravlBuddy obtains your email address during registration. TravlBuddy will send notifications. Your email address is not sold or used by any third parties.Information obtained by Third Parties Google, as a third party vendor, uses cookies to serve ads on this site.Google’s use of the DART cookie enables it to serve ads to you based on your visit to this site and other sites on the Internet.Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.We use third-party advertising companies to serve ads when you visit our website.These companies may use information about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. This
    information does NOT include information like your name, address, email address,or telephone number.Setting the Privacy of your TravlBuddy Account TravlBuddy Security TravlBuddy makes every effort to maintain the security of your account information. However, information transmitted over the internet is never 100%secure. Do not give out your password to anyone impersonating as a TravlBuddy employee, we will never ask for your password. Please make sure to choose a strong password when creating your account.If the ownership of all or substantially all of TravlBuddy  were to change, your user information may be transferred to the new owner so the service could continue operations.Safety Guidelines Please be aware that TravlBuddy has no control over the identity or actions of the individuals who are members of the Website, and that we request that our users exercise caution and good judgment when using the Website. We have compiled a list of basic safety guidelines below. We encourage you to browse additional safety resources as well, and to review the terms of service.General Safety Guidelines Please Limit the information you provide in the “biographical info” as this is shown publicaly. Be careful about what you post.Think about how different sites work before deciding to join a site. Some sites will allow only a defined community of users to access posted content; others allow anyone and everyone to view postings.Think about keeping some control over the information you post. Consider restricting access to your page to a select group of people, for example, your friends from school, your club, your team, your community groups, or your family.
    Keep your information to yourself. Don’t post your full name, Social Security number, address, phone number, or bank and credit card account numbers — and don’t post other people’s information, either. Be cautious about posting information that could be used to identify you or locate you offline. This could include the name of your school, sports team, clubs, and where you work or hang out.Make sure your screen name doesn’t say too much about you. Don’t use your name,your age, or your hometown. Even if you think your screen name makes you anonymous, it doesn’t take a genius to combine clues to figure out who you are and where you can be found.Post only information that you are comfortable with others seeing — and knowing— about you.Remember that once you post information online, you can’t take it back. Even if you delete the information from a site, older versions exist on other people’s computers.Consider not posting your photo. It can be altered and broadcast in ways you may not be happy about.Flirting with strangers online could have serious consequences. Because some people lie about who they really are, you never really know who you’re dealing with.Be wary if a new online friend wants to meet you in person. Before you decide to meet someone, do your research: Ask whether any of your friends know the person,and see what background you can dig up through online search engines. If you decide to meet them, be smart about it: Meet in a public place, during the day, with friends you trust. Tell friends or family where you’re going, and when you expect to be back.Trust your gut if you have suspicions. If you feel threatened by someone or uncomfortable because of something online, tell an adult you trust and report it to the police and the social networking site. You could end up preventing someone else from becoming a victim.



4.For The Customers Who Buy Tickets

  •  Tickets/vouchers cannot be replaced if lost or destroyed. We will be unable to help you if you lose your tickets/voucher. Please do not call or visit the venue to try to enter without your tickets/voucher. Unused tickets/vouchers cannot be refunded.
  • Pre-orders may be canceled and refunded only if we receive notice by email from you before 7:00AM Japan time on the first day of actual ticket sales. Please try to give us as much notice as you can. In the case of a canceled pre-order, we will be able to refund all costs, including ticket cost with Paypal fees, our service charge.
  •  If we have already purchased your tickets, but have not yet sent them, only the shipping cost is refundable. However, we might be able to help you to re-sell your tickets to another customer. Please contact us for more information.
  •  If we have already purchased and sent your tickets, then we cannot give you any refund. However, we might be able to help you to re-sell your tickets to another customer, if We have a request from another customer.
  • Sumo events are rarely canceled (in the last 60 years, only one major tournament has been canceled). If your event is canceled, the following rules will apply) The face value of the ticket will be refunded to you. How this happens depends on the event and the circumstances of your order. In some cases, you will be able to visit the arena yourself to get the refund. In other cases, you will be able to mail the tickets back to us to apply for the refund on your behalf. The customer will be responsible for the cost of sending the tickets back to us. Please note that in order to get a refund, the original tickets must be returned. No refund will be given by the Sumo Association to either you or us if the original tickets cannot be produced.b) Our service charge, normally 1,200 yen per ticket, is refundable.c) Shipping costs are refundable only if we have not sent your tickets at the time we receive notice of the event cancellation. If your tickets have already been shipped,we cannot refund shipping costs.d) Paypal fees added to the tickets, a small percentage which is usually the difference between the face value of the ticket and the ticket cost we charge, are only refundable if both of the following are true:i) We obtain your ticket refund for you. This could happen if you send the tickets back to us by mail, or if we still had your tickets because they were not yet shipped.In some cases, the customer will be able to apply for the refund on their own, and in such cases we cannot refund Paypal fees.ii) Your Paypal payment was received less than 60 days before we apply for the refund.

We are not responsible for any shipments that are not delivered if:a) you gave us an incorrect address for shipping.b) there is nobody at the address to receive the shipment and you do not make arrangements with your post office to receive it.c) your country’s post office fails to deliver for any reason.d) your hotel rejects or loses your shipment for any reason.




Even though the terms and conditions and privacy policy mentioned above are categorized the every visitor shall be liable to these terms except for the terms for guides.

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